Support

How can we help?

Find answers to common questions or reach out to our team directly.

Response time

Within 48 hours

Frequently asked questions

How accurate is the halal verification?+

Our AI analysis uses state-of-the-art language models trained to identify ingredients and flag non-halal components. While we strive for accuracy, always verify with trusted halal certifications for religiously important matters.

How do I cancel my subscription?+

You can cancel anytime in your device settings: iOS → Settings → [Your Name] → Subscriptions → Eat Halal. Android → Google Play Store → Profile → Payments & Subscriptions → Subscriptions. Your premium access continues until the end of the current billing period.

What languages are supported?+

The app is available in English, French, Arabic (with RTL support), German, Dutch, and Spanish. Scan results are also localized to your selected language.

Does the app work offline?+

Basic features require an internet connection for AI analysis. However, your scan history and shopping lists are cached locally for offline viewing.

How do I delete my account?+

Open the app → Profile → Delete Account. This permanently removes all your data within 30 days. This action cannot be undone.

Can I use the app for severe allergies?+

No. Eat Halal is designed for halal verification, not allergen detection. Always read original product labels for allergen information and consult healthcare professionals for medical dietary needs.

How do I restore my subscription on a new device?+

Sign in with the same Apple ID or Google account, then tap 'Restore Purchases' on the premium screen. Your subscription will be restored automatically.

Is my scan data private?+

Yes. Scan images are stored locally on your device only — never uploaded to our servers permanently. Only scan metadata (verdict, ingredients detected) is saved to your account for history. See our Privacy Policy for details.

Still need help?

Send us a message and we'll get back to you within 48 hours.

We typically respond within 48 hours.